Cancellation & Refund Policy

1. General Cancellation Policy

Refund eligibility may vary depending on the selected activity, safari, or tour experience. Unless different cancellation terms are clearly stated on the relevant tour page or booking confirmation, our standard cancellation policy is outlined below:

• Free cancellation: Guests may receive a full refund if the booking is cancelled 7 days or more before the scheduled activity date.
• Partial refund: A 50% refund may be provided for cancellations made 3 to 6 days before the scheduled activity.
• Late cancellation: Cancellations made less than 3 days before the activity may not be eligible for a refund due to operational commitments, advance arrangements, and government permit procedures associated with certain experiences.

We understand that unexpected circumstances may arise. Where a cancellation falls outside the standard refund terms above, we may review the request on a case-by-case basis and consider reasonable assistance where circumstances allow. This does not reduce any refund or other right available under the applicable booking terms or law.

2. Safari & Government-Regulated Bookings (Important)

Safari permits are issued and managed by the relevant government and forest department authorities and are subject to official regulations, availability, and operational procedures.

As safari permits are often confirmed in advance through government systems, certain permit-related charges may become partially or fully non-refundable once issued by the authorities.

The general cancellation timelines in Section 1 do not guarantee that safari permit charges or other non-recoverable costs can be refunded. Refund eligibility for safari-related bookings will depend on the permit status, amounts recoverable from the relevant authorities or suppliers, the specific booking terms, and any rights available under applicable law.

Where a safari-related charge is non-refundable or only partly recoverable, we will explain this when handling the cancellation request and, where reasonably possible, assist with available alternatives such as rescheduling or other arrangements, subject to permit rules, supplier terms, availability, and applicable law.

3. No-Show & Late Arrival

Refunds will generally not be available where a guest misses a booked service due to circumstances within the guest’s control, including:

• Failure to arrive for the scheduled activity (“no-show”)
• Late arrival resulting in a missed departure or entry time
• Failure to join the activity within the required reporting or pickup time

As many tours and safari experiences operate on fixed schedules and government-regulated timings, late arrivals may affect operational arrangements for both guests and service providers.

If a guest expects to be late or has difficulty reaching the meeting or pickup point, we recommend contacting us as soon as possible. Where operationally possible, we will try to assist with reasonable alternatives or revised arrangements, but this cannot be guaranteed for fixed-time, permit-based, or government-regulated activities.

4. Changes & Rescheduling

Rescheduling requests are subject to availability, operational feasibility, and applicable permit regulations where relevant.

Where a rescheduling request can be accommodated, the revised date or arrangement will be confirmed by us. Any additional permit charges, supplier fees, fare differences, or other unavoidable costs associated with the change will be communicated to the guest before the revised booking is confirmed.

Because many tours and safari experiences operate on fixed schedules, advance permits, or supplier commitments, last-minute changes may not be possible. If a requested change cannot be accommodated, the original booking and applicable cancellation terms will continue to apply.

5. Refund Processing

Approved refunds will be processed to the original payment method used at the time of booking.

Refund processing times may vary depending on banks, payment providers, and financial institutions, but are generally completed within 5–10 business days.

Once an eligible refund has been initiated by us, the time taken for the amount to appear in the customer’s account may depend on the payment provider, card network, or issuing bank. If a refund has not been received after the expected processing period, please contact us so we can assist with the available refund status or reference details.

6. Force Majeure

In certain circumstances beyond our reasonable control, tours or activities may be affected, delayed, modified, or cancelled due to events such as:

• Weather conditions
• Natural disasters
• Government actions or restrictions
• Road closures, transport disruptions, or other unforeseen circumstances

Where a tour or activity is affected by circumstances beyond our reasonable control, we will make reasonable efforts to assist the guest. Depending on the circumstances, availability, supplier commitments, and applicable booking terms, available options may include:

• Rescheduling options
• Alternative arrangements or experiences where available
• Guidance and support from our team

Any refund, credit, rescheduling option, or other remedy in these circumstances will depend on the nature of the disruption, amounts recoverable from suppliers or authorities, services already provided or committed, the applicable booking terms, and any rights available under applicable law.

7. Third-Party Services

Certain services included in our tours and experiences, such as hotels, transport providers, guides, activity operators, or other local partners, may be operated independently by trusted third-party providers.

Some third-party services may be subject to the cancellation, refund, or operational policies of the relevant provider. Where such terms affect a cancellation or refund request, we will take them into account together with the confirmed terms of your booking and any rights available under applicable law.

Where a cancellation or refund request involves a third-party provider, we will make reasonable efforts to assist with communication and coordination and to obtain any refund, credit, or alternative that may be available under the relevant supplier terms and applicable law.

8. Contact for Cancellations

To request a cancellation or refund, please contact us using the details below.

AM Travel Group (Safari Rajasthan)
Owner: Aman Mohammad